Refund & Cancellation Policy

Effective date: September 6, 2026. This policy applies unless a signed project agreement states different terms.

Customized Services

Ironwood Holdings LLC provides customized construction coordination, procurement and project-support services. Payments may reserve labor, scheduling capacity, materials, equipment, software, travel, vendors or other project-specific resources. Refund eligibility therefore depends on the status of the work and costs already committed.

Cancellation Requests

Submit cancellation requests in writing to John.lewis@ironwoodholdings.us. Include the client name, project or invoice number, service purchased and reason for cancellation. Cancellation becomes effective when we confirm receipt in writing.

Before Work Begins

If cancellation occurs before work begins and before project-specific costs are incurred, we may refund amounts paid less any disclosed, legally permitted planning, consultation, payment-processing or reservation fees.

After Work Begins

After planning, procurement, scheduling, mobilization or performance begins, the client is responsible for completed services, approved materials and third-party costs, non-cancellable commitments, restocking or demobilization charges, and other amounts stated in the agreement. Any approved refund is limited to the unearned and uncommitted portion of payments received.

Deposits and Materials

The applicable proposal identifies whether a deposit, retainer or mobilization fee is refundable. Custom, installed, used, opened, special-order or non-returnable materials are not refundable unless the supplier accepts a return. Supplier shipping, restocking and cancellation costs will be deducted from any available refund.

Client Delays

Failure to provide site access, approvals, information or decisions may delay the project and does not automatically create a right to a refund. We may suspend an engagement and invoice for completed work and committed expenses.

Refund Processing

Approved refunds are issued to the original payment method, generally within 10 business days after approval. Banks and card networks may require additional posting time. Card payments are not refunded in cash.

Contact

Ironwood Holdings LLC
410 Enterprise Drive, Ste 2, Oxford, MS 38655
+1 223 532 4324
John.lewis@ironwoodholdings.us